Marrow and Finch Franchise Group Reduces Time Chasing Documentation

Chasing Documentation

Marrow & Finch Franchise Group spent significant time each quarter chasing supplier documentation ahead of reporting deadlines. Franchisees worked with different vendors, different contract terms, and different habits for retaining invoices and attestations.

Automated Follow-Up

Ordinant Carbon Solutions replaced manual follow-up with structured workflows:

• Franchisees receive automated reminders when documentation is missing or overdue
• Regional managers see completion status across their franchise portfolio
• Corporate sustainability staff approve final submissions from one queue

We were spending more time asking for documents than reviewing them. That ratio has flipped. — Wilhelmina Cho

Measurable Improvement

1. Documentation turnaround times reduced across all regions
2. Fewer incomplete submissions at quarter close
3. Clear audit trail for every franchise location

That time has been reduced substantially since adopting Ordinant Carbon Solutions, with franchisees submitting evidence earlier and more completely each cycle.